Money-Back Guarantee

At SkinInspired, we value our customers' satisfaction and stand behind the quality of our products. We are pleased to introduce the SkinInspired Money-Back Guarantee program to ensure you have the best experience when purchasing our products. We want you to be 100% satisfied with your purchase of SkinInspired products. If you are not happy with your purchase for any reason, simply return it within 7 days for a refund subject to the following guidelines and terms and conditions:

Eligibility:

1. The Money Back Guarantee applies to all products purchased directly from our official website, SkinInspired.in.
2. The guarantee is applicable to purchases made only by the claimant. SkinInspired shall not entertain any refund claims for products that were not purchased by the claimant.

Terms and Conditions:

• To be eligible for a refund, the product must be in its original packaging.
• The refund will be processed within 7 business days of receipt of the returned product.
• The refund amount processed will be the invoice value minus the order handling & shipping cost of Rs. 250.
• This guarantee does not apply to products that have been damaged or tampered with.
• Purging, which is a sign of high cell turnover rate, does not qualify for a refund as it indicates the serum is working.
• To ensure the authenticity of refund claims and prevent misuse of the Money Back Guarantee program, we offer the option for a review by a dermatologist. If you experience any irritation or adverse effects after using our serum, you may request a video call or voice call with a dermatologist to assess your concerns. Once the dermatologist confirms that the irritation or adverse effects were indeed caused by our product, we will proceed with the refund process.
• The refund is applicable only if the product from SkinInspired was used individually and not layered or used in conjunction with products from other brands.
• We recommend following the instructions provided on the product page for each product. Please ensure that you have used the product correctly, including the recommended application method. If you missed any crucial information, we suggest trying the product again with the correct methodology before requesting a refund.
• The money-back-guarantee can only be requested once per product.
• We will make every effort to address and resolve your concerns. However, in case of a conflict, the final decision lies with SkinInspired.
• We recommend conducting separate patch tests if you have multiple products to identify which specific product is causing the issue.