Privacy policy

ABOUT US

SkinInspired (“our,” “we,” or “us”) collects and processes your personal data in compliance with this Privacy Policy and applicable law. This notice explains the personal data we collect, how we use and share it, and the rights available to you.

The official headquarters of SkinInspired is located at 15-Ambika Nagar, Sector 5, Hiran Magri, Udaipur - 313002.

DATA THAT WE COLLECT

Your personal information is processed by SkinInspired to fulfill contractual and legal obligations, to provide services related to our products, and to operate and improve our website and customer experience. We are committed to protecting your privacy and take measures to ensure personal data is collected and used only for the purposes described in this Privacy Policy.

We collect and process the following categories of personal data:

1) Personal Data provided by you

Account and identity data

  • Name (where provided)

  • Email address

  • Phone number

Delivery and contact data (including address)

  • Shipping address and/or billing address (house/flat number, street, locality, city, state, PIN code, country)

  • Delivery instructions/landmarks (if provided)

  • Recipient name and alternate contact number (if provided)

Customer support and communications

  • Information shared by you when you contact us by phone, email, WhatsApp, social media, webforms, or face-to-face (including queries, complaints, feedback, and any attachments you choose to share)

Optional / enhanced services

  • Any additional information you choose to provide to participate in optional features, promotions, surveys, product testing, events, or enhanced services

2) Personal Data collected when you use our Site or Services

Order and transaction data

  • Products purchased, order value, order date/time, subscription type (if applicable), purchase history

  • Order status, returns/exchanges, refunds, delivery and logistics updates

  • Payment confirmation details such as transaction reference IDs and payment status (please note: we do not store full card details)

Device, usage, and technical data

  • Device identifiers, browser type, operating system, IP address, referral URLs, pages viewed, session duration, clicks, and other site interaction data (collected through cookies and similar technologies)

Payment information (telephone / online payments)

When processing telephone orders, we may take your card details for payment processing. We do not store your card details and we follow PCI-DSS security standards for payment transmission.

NB: We do not have access to, or knowledge of, sensitive financial information stored by your bank/payment provider, since transactions may be processed through third-party payment gateways and networks.

How we collect personal data

We collect personal data in the following ways:

  • When you register or place an order online

  • When you submit enquiries by phone, email, WhatsApp, social media, webforms, or face-to-face

  • When you use our customer support services

  • Through cookies and similar technologies

HOW WE USE THE INFORMATION ABOUT YOU

At SkinInspired, we value your privacy. We store your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., accounting/tax or regulatory obligations). The following explains why and how your data is processed:

  • To create and manage your account and verify your contact details

  • To fulfill your orders including processing purchases, shipping, delivery, returns, refunds, and customer support

  • To communicate with you about your orders, delivery updates, service announcements, and support queries

  • To improve website performance and user experience, including troubleshooting, analytics, and security monitoring

  • To prevent fraud and protect the platform, customers, and our business operations

  • To send marketing communications (where permitted) such as newsletters and promotions. You can opt out at any time using the unsubscribe link in our messages or by writing to us at contact@skininspired.in. Upon request, we will remove your contact details from our marketing database. Some de-identified or minimal records may be retained to comply with legal obligations and to record your request.

We also collect your data where you promote or sell your services/products to us (e.g., vendors, partners), solely for business operations and due diligence.

CONSENT FOR COLLECTION, PROCESSING, AND COMMUNICATIONS

By using our website/services, creating an account, placing an order, or voluntarily providing your personal data to us, you consent to the collection, processing, and sharing of your personal data as described in this Privacy Policy, in accordance with applicable law.

Where consent is required by law (for example, for certain marketing communications or non-essential cookies), we will obtain your consent through appropriate mechanisms (such as opt-in checkboxes, cookie banners, or similar tools). You may withdraw consent for marketing communications at any time through the unsubscribe option or by contacting us at contact@skininspired.in.

Note: If you choose not to provide certain personal data (such as your address or phone number), we may be unable to fulfill your order or provide certain services.

SHARING OF CUSTOMER DATA WITH THIRD PARTIES 

To operate our business efficiently and deliver products and services to you, we may share your personal data with third parties for legitimate business purposes, as described below, without seeking further consent each time, because this Privacy Policy constitutes prior notice and authorization for such sharing.

We may share customer personal data with the following categories of third parties:

  • Logistics and delivery partners (to deliver your orders, including your name, phone number, and address)

  • Payment gateways and payment service providers (to process payments and confirm transaction status; we do not share or store full card details beyond what is necessary for processing)

  • Customer support and communication service providers (email, SMS, WhatsApp, call support tools)

  • Technology partners (website hosting, cloud services, analytics providers, security and fraud-prevention tools, CRM/order management tools)

  • Marketing and advertising partners (only where permitted by law and aligned with your preferences/consents, including for campaign measurement and delivery)

  • Professional advisors and auditors (as needed for compliance and business operations)

  • Regulators, government bodies, or law enforcement where required by applicable law or legal process

All such third parties are required to process personal data only on our instructions, for the purposes stated, and with appropriate security safeguards.

THE LEGAL GROUNDS FOR PROCESSING YOUR INFORMATION

We process personal data on one or more of the following grounds, as applicable:

  • Performance of a Contract: when you purchase from us, create an account, or request services

  • Legal Obligation: when we must maintain records (e.g., sales/accounting/tax) or comply with legal requests

  • Consent: when you opt in to marketing communications or where consent is required by law

  • Legitimate Interests: to run and improve our business, keep the platform secure, prevent fraud, and communicate relevant service information, provided such interests do not override your rights and freedoms

We assess and balance legitimate interests to ensure they do not infringe your rights and freedoms.

THE REPERCUSSIONS OF WITHHOLDING INFORMATION

You are under no obligation to provide personal data; however, certain data (including your contact details and address) is necessary to register, place orders, and deliver products. If you do not provide this, you may not be able to purchase items or use certain services.

HOW WE PROTECT YOUR PERSONAL DATA

We have taken reasonable technical and organizational security measures to protect your information collected and retained with us. However, no website, internet transmission, computer system, or wireless connection is completely secure.

We strictly control access to your information and only allow employees and authorized service providers who need it for business operations to access such information.

We continue to implement safeguards, including encryption for retention and transmission where appropriate, to prevent unauthorized access, use, or disclosure.

In the event of a personal data security incident, we will, as required under applicable law, inform affected individuals and/or relevant authorities (as applicable) and communicate preventive measures to mitigate impact.

UPDATES OR CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued access or use of the platform and services shall be deemed acceptance of this Privacy Policy and its future versions.

PRIVACY CONCERNS / GRIEVANCE OFFICER

If you have concerns, complaints, or queries related to your personal information or this policy, please contact:

Vandit Sawansukha
(Grievance Officer)
Derma Goodness Private Limited
15 Ambika Nagar, Sector 5
Hiran Magri, Udaipur, Rajasthan, India
Email: contact@skininspired.in

The Grievance Officer is identified pursuant to applicable laws including (without limitation) the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and rules enacted under those laws.

 

MGT-7 

Annual Return FY 22-23

Annual Return FY 23-24

Annual Return FY 24-25