1. Every attempt is made to fulfil the order in accordance with the stated requirements and delivery schedule. If we are unable to fulfil your purchase due to factors beyond our control, we will cancel the order and provide a full refund to you.
  2. After placing the order, you will not be able to change it.
  3. If you accidentally purchase the wrong product, colour, or service, we cannot accept your return. Contact us at if you'd want us to reorder the products.
  4. For reasons of rigorous hygiene, we do not accept returns or provide refunds on any items.
  5. If you get a damaged item, you may exchange it for a new one or a refund. If the item arrives damaged, please let us know at so that we can help you replace it:
  • Be sure to securely pack the item and clearly identify it with your name, order number, and the return address.
  • Returned items must be in their original packaging.
  • If your shipment is damaged while being returned to us, we cannot be held responsible. The goods must be appropriately packaged by the purchaser to avoid damage during shipping.
  • You will be notified whether the product qualifies for an exchange and the procedure will be initiated.
  • When a serviced order is returned, it must include all parts and pieces originally sent with the order.


  1. If you get a damaged or faulty product, within three (3) days of receiving your order, you may return it for a full refund or replacement.
  2. If you notify us of a return within three (3) days of receiving your order, we will arrange for the damaged item to be repaired or collected and replaced with a similar item.
  3. You must return any damaged item in its original packing and include any accessories and manuals that came with the item.


  1. Please contact your bank if the payment has already been deducted but the order has not been processed. The corresponding bank needs seven (7) Business Days to process the refund.
  2. To get in touch with our customer service department if your problem has not been addressed after seven (7) Business Days, please use the information below:


We reserve the right to reject service in the following circumstances, even if they do not fall under the categories listed in this policy:

  1. Items bought are part of a promotion or on offer (discounts, giveaways, etc.).
  2. Misused the item, leading to the issue.
  3. To get something for free, as a present or as a service.
  4. There is damage or evidence of tampering with the Product.
  5. The Consumer Protection Act of 2022 provides for any further exceptions that may arise.


Please use the information below to get in touch with us if you have any comments, questions, or concerns. Support Line: Email: